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Introduction

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These Terms and Conditions ("Terms") govern the use of Duty Free Services ("Services") provided by TravelX VIP ("Company", "we", "us", or "our"). By utilizing our Services, you ("Customer" or "you") agree to abide by these Terms. If you do not agree to these Terms, you may not use our Services.

 

Duty-free Services :

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1.Order Delivery, T&Cs, Cancellation and Refund policies :

 

• Indian customs regulations permit only international flight passengers to buy from the Duty-Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop for free products.

• These services are available only to the bonafide international passengers who are above the age of 25 years. In case of providing any false information, legal action may be taken against the passenger as per the prevailing laws.

• All passengers are requested to check the allowances for the countries they are traveling to, for both transit and destination country. If the passenger exceeds the allowances limit, the passenger will have to pay customs charges of the respective country.

• All orders/reservations are subject to any applicable customs regulations and/or duty-free regulations. Adherence to any customs regulations is the passenger’s responsibility. If the passenger orders or reserves products that exceed the allowance under relevant customs regulations, the passenger may be advised (but TravelX VIP or Duty-Free Retailer has no obligation to advise you) to purchase only the number of products within the limits set by the applicable customs regulations. TravelX VIP or Duty-Free Retailer will not be responsible or liable if passengers purchase more products than permitted by the applicable regulations.

• Passengers should be aware of the baggage allowance of the countries where they are traveling or transiting. It will be solely the responsibility of the passenger to get the latest information regarding this.

• Duty-free pre-ordering/reservation requests must be made by the passengers at a minimum of Twenty-Four (24) working hours before their flight date/time.

• It will be solely the responsibility of the passenger to get the latest information about the customs, duty-free allowances, purchase limits, and baggage allowances as per the departing, and arriving location/country; the respective local laws, and regulations and strictly adhere to them.  

• All passengers are requested to take particular care to ensure accurate information is shared at the time of booking. As part of the ordering process, they will be asked to provide the details such as name as per passport, DOB, passport number, passport details, nationality, flight number, flight date/time, departing airport, destination, pickup terminal for the duty-free store, pick up time and any required information.

• Any duty-free product ordered or reserved by the passenger should be exclusively for personal use or consumption and not for resale.

• The discount offered is over & above any prevailing applicable product/brand offers.

• The exclusive discount is given for this proposition and cannot be clubbed with any other discounts/coupons.

• The Duty Free discount may be subject to change or withdrawal with or without any prior notice, as decided by the respective Duty Free Retailer and Service Provider from time to time.

• No cash redemption value for any discounts offered. Non-exchangeable, non-transferable and not redeemable for cash or other monetary in part or full.  

• TravelX VIP, Duty-Free Retailers and its Partners reserve the right to alter, modify, or withdraw the duty-free offer, at its sole discretion, at any time without any prior notice. 

• In case of any dispute about the duty-free offers, TravelX VIP, Duty-Free Retailers and its Partners would have the final say. 

• Duty-Free Offer details are solely available at the user’s request for information purposes only and it should not be interpreted as soliciting advice or promotion.

• Passengers should collect their orders at the Duty-Free Store located at the selected airport terminal (International Departures and Arrivals) and pick-up time, as appropriate.

• Passengers should present the order confirmation email received from the Duty-Free Retailer, a valid boarding pass, passport, or any other valid travel documents as requested at the designated kiosk/counter while collecting their order.

• If the end customer does not receive this order confirmation email by their travel date, they should contact TravelX VIP by email to check the status of their order.

• Some of Duty-Free products have a minimum age requirement (for example those containing alcohol), and by reserving any of these Products, the passenger should confirm that he/she has the required age. Duty-free retailers are not allowed by law to supply these restricted products to the passenger if the passenger does not satisfy the age requirements. If a passenger is underage, they should not attempt to order/reserve such Duty-Free products. Passengers may be required to provide proof of age when he/she pays for and collects their Duty-Free products.

• If, for whatever reason, the passenger is unable to pass through airport security into the departure area, we will be unable to fulfill your order and your Order will be canceled.

• Due to customs regulations, Duty-Free Retailer is unable to deliver any uncollected products or orders to an alternative address outside of the relevant airport departure/arrival lounge. Passenger orders should only be collected from the designated collection point at that airport.

• The images of the Products and any packaging (if applicable) on our TravelX VIP B2B2C portal are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Products and/or packaging. The Products may vary slightly from those images.

• The packaging of the Products may vary from that shown in images on the TravelX VIP B2B2C portal.

• All Products shown on our site are subject to availability and any duty-free restrictions. We will try to inform you via the Reservation Email if the Products you have reserved are not available. We take no responsibility if you are not informed by email. 

• The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right from time to time, to withdraw or cease to make available any or all of the Products from our Website.

• We take all reasonable care to ensure that the prices of Products are correct and up to date. However, if we discover an error in the price of the Products you reserved, please refer clause below for what happens in this event. Prices for the Products may change from time to time but any changes will not apply to any reservation which we have confirmed

• Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have reserved, we will try to inform you in writing of this error and we will give you the option of continuing with the reservation of the Products at the correct price or canceling your reservation. We will not reserve the Products until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as canceled and notify you in writing. 

• Please note that if the pricing error is obvious and mistakable and could have reasonably been recognized by you as a mispricing, TravelX VIP or Duty-Free Retailer or TravelX VIP’s partners do not have to provide the Products to you at the incorrect (lower) price. 

• TravelX VIP or Duty-Free Retailer or TravelX VIP’s partners reserve the right to make changes to the prices of the Products from time to time but (except where the changes are due to incorrect pricing) such changes will not apply to any reservations which have been successfully placed, as confirmed by a Reservation Email.

• TravelX VIP or Duty-Free Retailer or its Partners will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

• An Event Outside Our Control means for this clause any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, supplier default or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks.

• These T&C shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Pune.

• End-user/passenger shall indemnify and hold harmless to MiraLabsbs Inc (TravelX VIP), its affiliates third parties, partners, Duty-Free Retailers, Partners, and their respective officers, directors, agents, and employees, from any claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or about the-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, the claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

• Any changes regarding the customs, duty-free allowances, or restrictions outside of respective airports are beyond our control therefore TravelX VIP or Duty Free Retailer or TravelX VIP partners are not liable for any purchases that may be confiscated, charged, or destroyed either during transit or at passenger’s final destination. It will be solely the responsibility of the passengers to ensure that their purchases adhere to and comply with the respective local import laws of any country they are visiting.

• TravelX VIP or its Duty-Free Retailer or partners reserve the right at any time and without any prior notice:- "to change these Terms & Conditions, the availability of the qualifying duty-free products including any product, brand level offers, any special offers or discounts, online ticket sale, and services, availability of online shopping and our participating companies; or " to suspend or terminate or withdraw these products, offers or discounts entirely the website or any of its page/feature partly or entirely Notwithstanding that such change may result in reducing or extinguishing the ticket number or value of the ticket, any existing or future sell. Whilst we shall make every endeavor to notify you of any such changes, we cannot be held liable for any failure to do so. We cannot be held liable for any loss, theft, damage, or unauthorized use of a credit or debit card, whether during the online buying process or after it.

• All of the users and passengers shall be deemed to have accepted these ‘Terms and Conditions’ or any changes done to them from time to time.

• You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification, and password that may be given to you or selected by you for use on the Website.  You may not share these with or transfer them to any third parties.  You must notify us immediately of any unauthorized use of them or any other breach of security regarding the Website that comes to your attention.

• Your reservation shall automatically be canceled and the Products will be returned to the store for general sale if you do not collect the Products within 24 hours of your collection date stated in your Reservation Email. 

• To ensure the availability of Products in-store that are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve.  Where any such restriction applies, this will be stated on the Website and you will not be able to reserve more than the permitted number of Products.

• Availability of Products varies from store to store and details of Products available for reservation (where Reserve and Collect is operating) are shown on the Website.

• When you collect the Products, we reserve the right to limit the number of a particular product we sell to you or to cancel your reservation if the products are not available at the time of collection and TravelX VIP orDuty-Free retailer shall not be liable to you where circumstances arise whereby the Products you have reserved are not available or cannot be purchased on the date of your collection. 

• You are solely responsible for all activity whilst using our Website and for the security of your computing systems. You assume all liability for losses and damage incurred by us, except where such losses are due to a third party who is not known to you who deliberately misuses your log-on details. 

• You must not use the Website for any unlawful or fraudulent purposes.  You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful.  In particular, you must not access without authority, interfere with, damage,e or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party.  You must not attack the Website via a denial of service attack.

• Any personal information you supply to us when you use our Website will be processed and used by our Privacy Policy. By using our Website and/or using Reserve and Collect you consent to such processing and terms.

 

 

1.2. Cancellations & Refunds :

 

• The cancellation and refund policies will be as per the respective Duty-Free Retailer with whom the corresponding duty-free order has been placed.

• The refunds would be applicable for orders for whom the pre-order & payments were completed and the respective refund policy of the Duty-Free Retailer would be applicable

• If the passenger fails to collect their order at the Duty-free store, the order will stand as canceled and the amount paid by the passenger minus any cancellation charges if applicable, will be refunded to the passenger.

• If the passenger misses collecting their order at the airport duty-free store, the order stands canceled

• If the duty-free shop denies order pick up to the passenger or if inventory/stock is not available, then the amount paid by the passenger minus any cancellation charges if applicable, will be refunded to the passenger, after following due refund procedures.

• The refund amount will be verified and approved by the respective Duty-Free Retailer and under any circumstances, it will not exceed the amount paid by the passenger when the order was placed originally.

• The refund amount will be paid via the NEFT/RTGS payment method. It cannot be paid using the same payment method through which payment was made originally when the order was placed.

• As a part of the refund procedure, the  passenger should submit/send the required information to the PartnersDuty-Free Retailer including order details, passenger details,s and required documents such as –

- Booking order confirmation receipt or number.

- Passport copy of the passenger.

- Canceled cheque copy for saving account only or latest Bank statement which shows passenger/passport holder name, bank account number, r, and IFSC code.

- Any other documents or details as required by Partners or Duty-Free Retailers.

-Passengers should ensure that the bank account details should match the Passportholder'sr's name.

• The refund procedures usually take 10-20 business working days to be processed from the time the refund claim is duly verified by the Duty-Free Retailer or TravelX VIP support team post-investigation.

 

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2. Scope of Services And Eligibility

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2.1 Our Duty Free Services include access to pre-order facilities and discounts on in-store prices at participating duty-free shops.

2.2 The availability of products and discounts may vary depending on the location and participating duty-free shops.

2.3 You must be at least 18 years old to use our Services.

2.4 You must possess a valid travel document (passport, visa, etc.) and a valid boarding pass for international travel to access duty-free services.

 

3. Pre-Order Facilities

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3.1 Customers can pre-order duty-free products via our website or app.

3.2 All pre-orders must be made at least 48 hours prior to the scheduled departure time. 

3.3 Pre-orders are subject to availability and confirmation.

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4. Security

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4.1 You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification, and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding the Website that comes to your attention.

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5. Products

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5.1 The images of the Products and any packaging (if applicable) on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Products and/or packaging. The Products and/or their packaging may vary from those images.

 5.2 All Products shown on our Website are subject to availability and any duty-free restrictions . We will try to inform you via the Reservation Email if the Products you have reserved are not available, but we are not responsible for the unavailability of any Products. 

5.3 The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right from time to time, to withdraw or cease to make available any or all of the Products from our Website.

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6. Price

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6.1 Our Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have reserved, we will try to inform you in writing of this error and we will give you the option of continuing with the reservation of the Products at the correct price or canceling your reservation. We will not reserve the Products until we have your instructions. If we are unable to contact you using the contact details you provided during the reservation process, we will treat the reservation as canceled. 

6.2 We reserve the right to make changes to the prices of the Products from time to time but (except where the changes are due to incorrect pricing) such changes will not apply to any reservations which have been successfully placed, as confirmed by a Reservation Email. 

6.3 The Reserve and Collect price promise guarantees you our best deal when purchasing Products from us. If, when you pay for and collect the Products, they are included in a promotional offer or have been discounted in the store on the date of collection, you will be charged the lower of:

• The price of the promotional offer or discount; or

• The price stated in your confirmation email. 6.4 This only applies to Products that have been reserved and does not apply to products which have been added to the basket within the airport store.

 

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7. Personal Information

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7.1 We are dedicated to protecting the privacy and confidentiality of your personal information. Your data is stored securely in our database and will only be disclosed on a need basis, if required in accordance with the law. 

7.2 The User (passenger) or the account holder shall not:

• Interfere or disrupt networks connected with the website; and

• Attempt to seek unauthorized and/or illegal access to any database on the website. 

7.3 The material on this website is protected by intellectual property rights and/or any other applicable laws. The user (passenger) shall not use any content thereof without our explicit consent.

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8. Reserve and Collect

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8.1 Reserve and Collect is available to all passengers who are at least 18 years of age and traveling from airports in the United States where one of our participating stores is located. You can find details of our stores and those offering Reserve and Collect on our website.

 8.2 Payments for Products reserved via Reserve and Collect will be taken when you collect the Products from our participating store. Please see Section 4 above for further information on payment. 

8.3 Reservations can only be requested and finalized between one (1) month and twenty-four (24) hours prior to the date and time of your departure. We will not accept any reservations made any sooner or later than this. Products that cannot be reserved due to timing restrictions can still be added to a Wish List for future viewing.

 8.4 After you make a Pre-booking request via Pre-booking , you will receive an email (“Confirmation Email”) from us acknowledging that we have received your request and we will assign you a reservation number. Please quote your reservation number in all subsequent correspondence with us relating to your request. Please note that the Confirmation Email is confirmation of your reservation request only and does not mean it has been accepted. Our acceptance of your reservation will take place as described in Section 8.5. 

8.5 Within seven (7) days of receiving your Confirmation Email, you may receive a separate email from us (“Reservation Email”) notifying you that the Products you have requested are not available. 

8.6 When making a reservation request using Reserve and Collect, please ensure that the reservation details are complete and accurate before you submit the request. As part of the reservation process, you will also be asked to provide the time, date, departure airport, destination of your flight and an optional flight number. Please take particular care to ensure this information is accurate as we will use it to determine your collection date and time. If you realize that you have provided us with any incorrect information, you should cancel your reservation and place a new reservation. 

8.7 Your reservation can be amended up to forty-eight (48) hours ahead of your pick-up time. 

8.8 You can cancel your reservation by logging into your account at any time, including after receiving the Reservation Email. In the event that you made a reservation request as a guest, you must email Info@travelx.ai to request that your order be canceled.

 8.9 We reserve the right to cancel your reservation in whole or in part for any reason at any time. When we cancel any reservation, we will try to notify you of this. 

8.10 For the avoidance of doubt, neither the Confirmation Email nor the Reservation Email are binding offers to you or our binding acceptance of an offer from you. The completion of the contract between you and us will take place when you pay for and collect the Products in store. Title to any Products you reserve via Reserve and Collect shall pass to you when you collect and pay for the Products in store in accordance with the in-store terms of sale.

 

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9. Changes to Terms and Conditions

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9.1 We may change the terms and conditions and disclaimer set out herein from time to time at our sole discretion without any intimation/notice. By browsing/using this website/Click & Collect online order application, the user (passenger) consents to and is accepting that the user (passenger) is bound by the terms and conditions

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10. Availability of the Products at Time of Collection

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10.1 Your reservation shall automatically be canceled and the Products returned to the store for general sale if for any reason you do not pay for and collect the Products within 24 hours after your collection date and time stated in your Reservation Email. 

10.2 To ensure the availability of Products in store which are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve. Where any such restriction applies, this will typically be stated on the Website and you will not be able to reserve more than the permitted number of Products. 

10.3 Availability of Products varies from store to store and details of Products available for reservation (where Reserve and Collect is operating) are shown on the Website.

 10.4 When you pay for and collect the Products, we reserve the right to limit the number of a particular product we sell to you or to cancel your reservation if the products are not available at the time of collection. 

10.5 We shall not be liable to you in any way whatsoever where circumstances arise whereby the Products you have reserved are not available or cannot be purchased on the date of your collection. 

10.6 The Products will be your responsibility once you have collected them and you will own the Products once we have received payment in full.